Dependable HeatingDependable Heating
Call 07883 293 725Quick Quote Online

About

The same engineers for the boiler, the pipes and the bathroom

Dependable Heating is a heating and plumbing business serving London and the towns around it. This page is about how it works: what gets quoted, how the visit runs, what the work is held to and what the business will say no to.

Quick Quote OnlineCall 07883 293 725
ExcellentMany five-star reviews
Engineer assembling a pump group on a bench

What customers say about how the business works

Reviews

Excellent

Rated by London homeowners and landlords

  • Boiler repair, flat

    Boiler locked out on a Sunday evening and the flat was freezing by Monday. Explained the fault code over the phone, turned up when they said, had the part on the van. Heating back on the same visit.

    Sarah M.Reviewed on Google

  • New combi boiler

    Got a written quote with the boiler model, the flush and the filter all listed, nothing added later. Two days of work, tidy, and they talked me through the controls before leaving.

    Daniel O.Reviewed on Google

  • Landlord gas certificate

    Needed a CP12 quickly for a tenancy renewal. Booked for the next morning, the tenant said the engineer was polite and quick, and the certificate was in my inbox that afternoon.

    Priya K.Reviewed on Google

  • Blocked kitchen drain

    Kitchen sink had been slow for weeks and then stopped altogether. Cleared it, showed me the fat build-up on the camera, and gave honest advice on stopping it happening again.

    Tom R.Reviewed on Google

  • Radiators cold at the bottom

    Three radiators were cold at the bottom however much I bled them. Power flush took most of a day and the difference is obvious, the whole house heats up far faster now.

    Helen W.Reviewed on Google

  • Leak under the bathroom floor

    Water was coming through the kitchen ceiling and I feared the whole floor coming up. They traced it to one joint on the bath waste and only lifted two boards. Very relieved.

    Marcus L.Reviewed on Google

  • Bathroom refit

    Full bathroom, old one stripped out and a walk-in shower put in. Plumbing, tiling and electrics all handled by the same people, so nothing fell between the gaps. Really pleased.

    Aisha B.Reviewed on Google

  • Annual boiler service

    Straightforward service, no upselling. Checked everything, cleaned the condensate trap, adjusted the pressure and explained what the readings meant. Booked again for next year.

    George P.Reviewed on Google

01

Why one team does both trades

Heating and plumbing are taught as different trades and sold as different businesses, and in a London home the split does not hold. A boiler that keeps losing pressure is a plumbing leak. A bathroom refit needs a towel radiator on the heating circuit. A wet ceiling is either a waste pipe or a heating pipe, and nobody knows which until someone looks. Dependable Heating was put together so that the person who looks can fix either, on the same visit, without a second firm and a second call-out.

The work covers thirteen heating and plumbing services, and the full list is on our services page: boiler repair, boiler servicing and boiler installation, landlord gas safety certificates, central heating and underfloor heating, radiators and power flushing on the heating side; general plumbing and emergency plumbing, drain unblocking, leak detection and bathroom installation on the plumbing side. It runs across London and the towns within about twenty miles, described on the areas we cover.

02

A price before the work, every time

Every job is priced in writing before it starts. For repairs, that is a price for the visit and the standard repair, sent when you book. For installations, a survey comes first and the itemised quote follows it, naming the boiler, the radiators, the flush, the filter, the controls and the making-good.

If something is found once the work is under way, you are shown it, told the cost and asked. The invoice matches the quote. That is the whole of the pricing policy, and it is the reason the business is called what it is.

03

What the work is held to

Gas work in the UK may only be carried out by an engineer on the Gas Safe Register, and every gas job through Dependable Heating is held to that: the engineer carries the card, the registration number is on the paperwork, and you are encouraged to check it.

Boiler installations are commissioned with a flue gas analyser, recorded in the benchmark logbook, notified to building control and registered with the manufacturer. Bathroom electrics are certified. Repairs use manufacturer or manufacturer-approved parts. Drains are cleared with the right equipment for the pipe and cameras are used where a blockage keeps coming back. None of that is unusual; it is simply done every time.

04

What the business will say no to

  • A new boiler when a repair will do.
  • A power flush on pipework that would be damaged by it.
  • A combi in a house with two bathrooms and a weak main.
  • A flue on the front of a listed terrace.
  • A price given over the phone for a job that needs a survey.
  • A temporary fix described as a permanent one.

The engineer's job is to tell you what the right answer is, including when it is cheaper than what you asked for, and the reason is written down so you can make the call.

05

Landlords, agents and repeat work

A large share of the work is for people who do not live in the property: private landlords, letting agents and managing agents with flats across several boroughs. The routine is built for them: tenants contacted directly for access, gas certificates emailed the same day, portfolios grouped by area and month, and invoices written so they can be filed or passed on.

Where the same property keeps producing the same fault, that pattern is noticed and the underlying cause is quoted rather than the symptom repaired a fourth time.

06

Getting in touch

The Quick Quote form on every page is the way in, and our contact page has the same form with a note on what to include.

The work is done under our terms & conditions, and what happens to the details you send is set out in our privacy policy.

Got a job in mind? Get it priced by the people who will do it.

Quick Quote OnlineCall 07883 293 725

Quick Quote Online

One team, one written price, one visit

Send the job through the form and an engineer comes back with a written price and a time.

Quick Quote OnlineCall 07883 293 725

FAQ

Questions about the business

Are you a plumbing company or a heating company?

Both, deliberately. The engineers work on the boiler and the pipework and the bathroom, because in a real house those are the same job more often than not.

Who will actually turn up?

An engineer from the team, carrying ID. For gas work that ID is a Gas Safe Register card with the appliance categories on the back, and you are welcome to check the number on the register.

Do you subcontract the work?

The heating and plumbing is done by the team. Where a job needs a trade outside that, a tiler or an electrician on a bathroom for instance, it is arranged and managed as part of the job and you are told who is doing what.

What if I am not happy with something?

Say so, and it is looked at. A job is not finished until it works as agreed, and a snag found after the engineer has left is dealt with rather than argued about.

Can I see examples of work like mine?

The gallery on this page and the home page shows the kinds of work done. For a specific job, ask when you enquire and the engineer will talk you through comparable ones.

Quick Quote Online

ExcellentMany five-star reviews

Tell us what needs doing

A line about the job and the property type, with the town or postcode in its own box. An engineer reads it and calls back to arrange the rest.

  • A written price before any work starts
  • Boilers, gas, plumbing, drains and bathrooms under one roof
  • London and the towns around it

Quick Quote Online

This form is secure. Your details are only used to send your quote, never shared.

Quick Quote OnlineCall us