Guides to the problems that produce the most calls

Boiler repair, flat

Boiler locked out on a Sunday evening and the flat was freezing by Monday. Explained the fault code over the phone, turned up when they said, had the part on the van. Heating back on the same visit.

Sarah M.Reviewed on Google

New combi boiler

Got a written quote with the boiler model, the flush and the filter all listed, nothing added later. Two days of work, tidy, and they talked me through the controls before leaving.

Daniel O.Reviewed on Google

Landlord gas certificate

Needed a CP12 quickly for a tenancy renewal. Booked for the next morning, the tenant said the engineer was polite and quick, and the certificate was in my inbox that afternoon.

Priya K.Reviewed on Google

Blocked kitchen drain

Kitchen sink had been slow for weeks and then stopped altogether. Cleared it, showed me the fat build-up on the camera, and gave honest advice on stopping it happening again.

Tom R.Reviewed on Google

Radiators cold at the bottom

Three radiators were cold at the bottom however much I bled them. Power flush took most of a day and the difference is obvious, the whole house heats up far faster now.

Helen W.Reviewed on Google

Leak under the bathroom floor

Water was coming through the kitchen ceiling and I feared the whole floor coming up. They traced it to one joint on the bath waste and only lifted two boards. Very relieved.

Marcus L.Reviewed on Google

Bathroom refit

Full bathroom, old one stripped out and a walk-in shower put in. Plumbing, tiling and electrics all handled by the same people, so nothing fell between the gaps. Really pleased.

Aisha B.Reviewed on Google

Annual boiler service

Straightforward service, no upselling. Checked everything, cleaned the condensate trap, adjusted the pressure and explained what the readings meant. Booked again for next year.

George P.Reviewed on Google

Boiler repair, flat

Boiler locked out on a Sunday evening and the flat was freezing by Monday. Explained the fault code over the phone, turned up when they said, had the part on the van. Heating back on the same visit.

Sarah M.Reviewed on Google

New combi boiler

Got a written quote with the boiler model, the flush and the filter all listed, nothing added later. Two days of work, tidy, and they talked me through the controls before leaving.

Daniel O.Reviewed on Google

Landlord gas certificate

Needed a CP12 quickly for a tenancy renewal. Booked for the next morning, the tenant said the engineer was polite and quick, and the certificate was in my inbox that afternoon.

Priya K.Reviewed on Google

Blocked kitchen drain

Kitchen sink had been slow for weeks and then stopped altogether. Cleared it, showed me the fat build-up on the camera, and gave honest advice on stopping it happening again.

Tom R.Reviewed on Google

Radiators cold at the bottom

Three radiators were cold at the bottom however much I bled them. Power flush took most of a day and the difference is obvious, the whole house heats up far faster now.

Helen W.Reviewed on Google

Leak under the bathroom floor

Water was coming through the kitchen ceiling and I feared the whole floor coming up. They traced it to one joint on the bath waste and only lifted two boards. Very relieved.

Marcus L.Reviewed on Google

Bathroom refit

Full bathroom, old one stripped out and a walk-in shower put in. Plumbing, tiling and electrics all handled by the same people, so nothing fell between the gaps. Really pleased.

Aisha B.Reviewed on Google

Annual boiler service

Straightforward service, no upselling. Checked everything, cleaned the condensate trap, adjusted the pressure and explained what the readings meant. Booked again for next year.

George P.Reviewed on Google